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Counter Sales Representative

Oklahoma City, Oklahoma · Manufacturing
Counter Sales Representative
About Us:
Midwest Hose is one of the largest hose and fitting wholesale distributors in North America. Since opening our doors in 1983, we’ve steadily grown and continue to build our loyal customer base, which speaks to how enthusiastic we are for the future! Here at Midwest Hose & Specialty, we believe our employees are the fuel that drives our business, so we treat each person with the respect and value they deserve.
We provide room for upward mobility and advancement to other positions within the company. We promote from within our own organization and reward team members with the potential for advancement and pay increases! We offer competitive pay and career advancement based on performance.
We pride ourselves in offering a premier benefits package which includes:
  • Very competitive compensation
  • 401(k) plan 
  • Company health and dental insurance plans
  • Basic Life and AD&D insurance
  • Paid holidays
  • 2 weeks of paid vacation
  • Great work/life balance
  • Casual dress environment
  • Career longevity
  • Professional growth
If you want to be part of an ever-growing company and believe that Midwest Hose & Specialty is the place for you to begin your new career path please apply today!
Summary of Position:
This position receives inbound phone calls and walk-in customer inquiries; documenting accounts and submitting orders in a professional manner. Work independently with limited or no supervision at times, have a solid understanding of basic computer tasks including typing. This role demands strong communication skills, both verbal and written.
Roles and Responsibilities:
  • Assist telephone and walk-in customers
  • Understanding and utilizing catalog to assist customers in part selection
  • Initiating customer orders and counter orders through ERP
  • Cash, credit, and check processing
  • Supporting Hose Technicians as needed to fulfill orders
  • Various inventory control tasks including paperwork and computer-driven transactions
  • Identify customer needs
  • Meet and/or exceed monthly customer experience goals
  • Navigate through multiple computer programs with speed and accuracy
  • Work with customers to resolve all inquiries
  • Display good work ethic
  • Maintain professionalism in the workplace
  • Perform any other assigned proprietary duties
Qualifications and Requirements:
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
  • Compassionate and patient customer service skills
  • High attention to detail
  • Active listening skills
  • Prolonged standing, walking, stooping, bending, lifting – 100% daily (subject to change daily)
  • Assist in lifting, pushing, and/or pulling up to 50 lbs.
  • Ability to learn and think quickly
  • Energetic, outgoing, and positive attitude
  • Good organization skills
  • Reliable and dependable
  • Team-player
  • Ability to prioritize and manage time
  • Regularly required to talk and listen; sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms
  • Must be able to meet the physical demands typical in a warehouse environment including but not limited to grasping and fine manipulations with hands, reaching, squatting, climbing, activities working around moving machinery, exposure to marked changes in temperature and humidity, exposure to light dust and fumes.
  • Commitment to work additional hours as needed
Education and Experience:
  • High School diploma or GED (required)
  • Customer service experience (highly preferred but not required)
  • Prior hose and fitting industry experience (a plus)

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